Wayfarer TV exclusive: how Malaysia Airlines offers one of the best Business Class experiences

by James Wilkinson

Malaysia Airlines was recently named Asia’s Leading Airline for Business Class at the 29th World Travel Awards and when you experience what’s on offer, it’s comes as no surprise the carrier continues to receive global recognition.

For Malaysia Airlines, winning such a prominent award truly shows how far the oneworld Alliance member has come in recent years and how the carrier continues to impress on both long- and short-haul routes across the network.

“This is a true testament to the organisation and national icon’s hard work, long hours, sacrifice, and ultimate passion,” said Malaysia Airlines’ Group Chief Marketing and Customer Experience Officer, Yin May Lau.

“It is a testament to our successful endeavour to maintain the highest service level and safety assurance through our ‘#FlyConfidently’ commitment.

“As the COVID-19 pandemic forced a lasting change in travelling preferences, we constantly improve and enhance our products and services with a range of flexibility and choices.


Malaysia Airlines’ Yin May Lau talks to Wayfarer’s James Wilkinson at Kuala Lumpur International Airport recently

“One of our most prominent innovations include our business class fare structure that was redesigned to match the value proposition of business class passengers and market demand.

“Our Business Class fare family makes Malaysia Airlines one of the few airlines in the world to offer flexibility coupled with multiple perks,” she said.

May said Malaysia Airlines’ Business Class is recognised for providing an “unrivalled premium end-to-end experience, from its exclusive priority check-in counters, priority luggage handling and access to the beautiful Golden Lounges with picturesque views and our board-anytime flexibility”.

It is in the Golden Lounges where Malaysia Airlines has been a constant winner over the past 20 years and now the world has firmly re-opened, they are on me again at their best.

Malaysia Airlines has fantastic inflight cuisine

She said the onboard Business Class cabin completes the premium experience by providing spacious lie-flat seats to selected destinations and the airline also provides a wide range of cutting-edge in-flight entertainment, including noise-cancelling headphones, to ensure the most pleasurable flying experience on Malaysia Airlines.

The seats are spacious, offer plenty of comfort when in bed mode, particularly those who are over six feet tall and also offer room to work and watch entertainment on your own laptop or iPad Pro.

Amongst the fantastic offerings, guests departing from Kuala Lumpur can opt for a personalised fine dining experience with its ‘Chef on Call’ service, which allows customers to select from a variety of specially crafted in-flight meals from 30 days to 24 hours prior to their trip and have them delivered to their seat.

This is in addition to the popular signature satay, which has been served onboard since the first flight and has been produced by the airline’s caterer since 1973.

Malaysia Airlines’ flagship Airbus A350s fly to London Heathrow from Kuala Lumpur

Business Class passengers will also receive a designer amenity kit by luxury leather goods manufacturer, Aspinal of London, something ideal on the long-haul flights on the Airbus A350s that head to the British Capital from Kuala Lumpur.

The airline’s exclusive amenity kits include an impressive array of travel essentials such as PAYOT’s skin and body range, which includes the Lip Balm and the luxe Hand and Body Lotion, specially designed to pamper customers throughout their journey, including an eye mask, comb, a pair of earplugs and socks.

Customers will be given the dual-tone Business Class duvet, which is made of cotton and polyester and has the airline’s trademark Wau Bulan, as well as a soft pillow and mattress cover, making it the ideal snuggle partner through their journey.

Malaysia Airlines’ Business Class cabin is a fantastic experience in the sky and as May said, it is a true testament to the organisation and the carrier’s hard work to again be one of the best airlines in the world.