How Ovolo Hotels are adapting to keep delivering a unique hotel experience

by James Wilkinson

Ovolo Hotels Founder and CEO, Girish Jhunjhnuwala says the company sees these challenging times as an opportunity to adapt and innovate.

More than places to stay, he says Ovolo Hotels are destinations to experience. Brimming with character, each hotel is a uniquely rich adventure, full of eye-catching art and a vibrant atmosphere.

The rare times we are currently living in, Ovolo’s guest experiences are continually adapting to remain innovative and disruptive, while adhering with growing government restrictions on travelling and social distancing, Jhunjhnuwala says.

As such, Ovolo are evolving packages to isolate in comfort, bringing social hour to you with a trolley service, making complimentary breakfast effortless with room service and now with restaurants and bars pivoting towards takeaway.

Stylish: Ovolo Woolloomooloo in Sydney and Founder, Girish Jhunjhnuwala (above)

“Going against the grain is in our DNA,” Jhunjhnuwala says. “With every touch point, we continuously strive to innovate, times like these require no other approach. By embracing the situation, we must adapt so we can continue to provide a unique and effortless experience.

“We get knocked down, but we get up again, ain’t nothin’ gonna keep us down!”

From a ‘7 Day Recharge’ to ’14 Day Lock In’, Ovolo’s long-stay packages are available for guests to work, rest and play in comfort.

Jhunjhnuwala says guests will keep in good company with all of The Perks, a signature of staying with Ovolo, including Continental Breakfast, Loot Bag filled with goodies, in-room mini bar which is replenished daily, a Smart TV with Amazon Prime, Netflix, the perks go on. Then there is the new addition of daily Turmeric-based shooters to boost your immunity.

Fun: Enjoy Ovolo’s brilliant food and beverage in your room

Across the board, Ovolo has also been evolving to offer even more flexibility and rates – if the rate drops before you check in, Ovolo says it will give the guest the difference in credit to spend at at the property.

Additionally, the flexibility for check-in and out options have also been enhanced to ensure guests during this time are not bound by time pressures and can enjoy a stay on their time.

Savouring sundowner drinks at social hour is probably one of Ovolo’s most favoured perk – an hour of snacks and drinks on Ovolo which is now delivering the bar to the guest room door with a Social Hour Trolley Service.

“A drinks trolley bringing your drink of your choice with accompanying bar snacks, will be doing the rounds every night, with your second round just a phone call away,’ says Jhunjhnuwala.

Relaxing: Chill out at Ovolo The Valley in Brisbane

In Australia, with the hospitality scene halting changing for the time being, anyone can now take a bite of Ovolo home.

People can ‘veg out’ with Alibi Bar & Kitchen (Sydney), Australia’s first 100% plant-based hotel bar and restaurant; grab a take-away from the sustainably-focused Monster Kitchen and Bar (Canberra); or take a meal from the Tel Aviv inspired, ZA ZA TA Bar & Kitchen (Brisbane) offering Middle Eastern and Mediterranean cuisine to share amongst family at home.

“All restaurants are also offering a selection of alcoholic beverages to accompany the meals – staying in to dine out is the new normal, and Ovolo has you slow cooked, spiced and served to go,” Jhunjhnuwala says.

With the tourism industry facing new obstacles at every turn, Jhunjhnuwala says Ovolo will continue to go against the grain and constantly adapt to continue offering unique hotel and dining experiences.