Flying in style: Delta Air Lines debuts new Sky Club at Chicago O’Hare Airport with direct aircraft access
The spacious terminal, enhanced by a US$50 million investment by Delta, comes equipped with modernized digital tools to expedite the check-in process and boasts a dazzling new 22,000-plus-square-foot Delta Sky Club—more premium space for customers to relax and recharge before flights.
By relocating services to Terminal 5, Delta will now be conveniently located in the same terminal as the airline’s SkyTeam and joint venture partners, eliminating the need for international customers to transfer terminals and re-enter security when flying through ORD.
All customers will enjoy more efficient check-in with Terminal 5’s updated technology and process improvements.
The check-in lobby features new kiosks equipped with self-tagging functionality for checked bags, plus a fully self-service bag drop at certain positions for an especially seamless experience (Delta is the only global airline at ORD with a self-service bag drop option for customers).
The modernized T5 concourse features larger and elevated gate areas and an improved Help Center, with expanded concession offerings coming in early 2023.
“Delta remains committed to reimagining the entire travel journey, both on the ground and in the air,” said Delta’s SVP, Customer Experience Design, Ranjan Goswami.
“We’re making major terminal investments across the U.S. to offer a better airport experience that feature more efficient check-ins, quicker connections and truly best-in-class lounge experiences.”
The centerpiece of Delta’s Terminal 5 home – a new Delta Sky Club – adds over 22,000 square feet of sleek lounge space to the airline’s portfolio.
At four times the size of the previous Club in Terminal 2, the new Club includes seating for nearly 400 guests. Modern interior design touches in the Club, including wrapped columns, signature lighting fixtures, stone countertops and custom furniture, give the space a warm, elevated look and feel.
“Chicago is a global city that connects travelers to destinations all around the world, and we wanted to elevate our presence here to give our customers the premium experience they deserve,” said Delta Sky Club Managing Director, Claude Roussel.
“Guests will find much to love in this new space – in addition to its amenities and stunning design, the T5 lounge offers one-of-a-kind experiences unique to our Club network.”
The Gallery at ORD features pieces curated through Delta Sky Club’s art program and includes large-scale neon art, sculpture and large-scale mixed media works featuring local Chicago artists.
Guests of the Club will enjoy expanded food and beverage offerings served from two buffets, including charcuterie, seasonal salads, freshly made sandwiches, hot entrees and vegetarian selections.
A full-service bar will serve Delta Sky Club’s standard selection of wine, beer, and premium liquors and cocktails, while a wine bar – the only one of its kind in the Delta lounge network – features an overhead rack holding premium whites and reds.
Additional amenities include four premium showers, privacy sound booths for quiet work and a family room for nursing mothers.
Exclusive to this location, Delta customers will also be able to board select flights via boarding bridges connected directly to the Club, with two separate gate areas located near the Club entrance and behind the wine bar.
The T5 Club is the fourth new Club opened this year, joining the largest Clubs in Delta’s network at New York’s LaGuardia and Los Angeles International airports, as well as the airline’s only international Club at Tokyo’s Haneda Airport.