American Airlines ups the food ante at select Admirals Club lounges

by James Wilkinson

American Airlines is reintroducing complimentary hot food items and signature food-for-sale favourites at select Admirals Club lounges across the United States.

The month-long rollout is part of the airline’s phased reopening strategy for Admirals Club lounges and ongoing response to coronavirus (COVID-19).

Starting earlier this week (Aug 12), complimentary favourites include scrambled eggs or oatmeal in the morning and soup or macaroni and cheese will be served in the afternoon.

Gloved and masked team members will prepare these items behind protective acrylic screens at a safe social distance and serve the hot menu items in disposable containers to reduce touch-points between Admirals Club guests and team members.

Starting August 19, signature food-for-sale menu items will be available all-day and accessed using QR codes. Many of the menu items will reflect the region guests are visiting and vary by location.

Admirals Club guests can enjoy a slice of deep dish pizza while laying over at O’Hare International Airport (ORD) or a sliced brisket sandwich before catching a flight from Dallas Fort Worth International Airport (DFW).

All menus will feature vegetarian and gluten-free options and American says the reintroduction of these menu items will be offered in addition to prepackaged snacks and full-service bar that customers have been enjoying since reopening June 22.

“When Admirals Club lounges began reopening in June, we made robust enhancements to reinforce the well-being of guests and team members who work in the lounges as part of our multi-tiered Clean Commitment strategy,” said Janelle Anderson, American’s Vice President of Global Marketing & Digital.

“Our guests tell us they’ve been eager for their menu favourites to return, and we are excited to bring those items back, all while following CDC guidelines and maintaining our commitment to providing a safe and clean service with care.”

American says it is offering the new menu items while strictly following all CDC guidelines and safety protocols. Face coverings are required while guests are in the lounges, but can be removed to eat or drink.