Phase one of this multi-year terminal transformation project reinforces Delta’s decade-long, $12 billion investment in airport hubs from coast to coast, cementing the airline’s commitment to transform the travel experience in the air and on the ground.
Delta CEO Ed Bastian, Los Angeles Mayor Eric Garcetti and other public officials from the city of Los Angeles and LAWA celebrated the milestone by debuting the new headhouse at an official ribbon-cutting ceremony on Tuesday.
Bastian said the consolidated check-in lobby will feature 32 self-serve kiosks and 46 check-in positions to serve customers upon arrival.
“Over a decade ago, we committed to becoming the premier airline of Los Angeles,” he said. “Today, we are celebrating a huge milestone in making the Delta Sky Way project dream a reality.
“In partnership with LAWA and the City of Los Angeles, we’ve built a modern, state-of-the-art facility that will make travel through LAX a seamless and elevated experience.
“This terminal unveiling is just one example of our many critical infrastructure investments totalling more than $12 billion across the country. From coast to coast, customers will choose Delta for leading with innovation to build the airports of the future.”
He said Delta, LAX’s largest global carrier, has long been committed to modernizing and upgrading th airport experience for customers at its west coast hub.
On April 20, Delta will welcome customers to the centralized check-in lobby and expanded security checkpoint and baggage claim area for the first time, creating a more efficient and seamless experience from the moment they arrive.
The check-in and baggage drop area features a 250-foot digital backwall that spans the entire length of the facility, featuring wayfinding in both English and Spanish as well as Sky Club volume and gate information.
When the Delta Sky Way at LAX project is complete in 2023, Terminals 2 and 3 will be a consolidated, 1.2- million-square-foot, state-of-the-art 27-gate complex, providing an easy-to-navigate customer journey as well as connect Terminals 2 and 3 to the Tom Bradley International Terminal (Terminal B), enabling quick airside connections to Delta and Delta partner-operated flights.
Seven security lanes will be open to customers when the facility officially opens on April 20, with all 14 checkpoints fully operational by late summer.
In addition to the central headhouse, a completely new, premier Delta Sky Club at LAX will open to passengers in April and be one of the largest in Delta’s system.
It features over 30,000 feet of premium space, including an indoor/outdoor double bar, a year-round outdoor Sky Deck, premium showers and more, for customers to relax and recharge before, during or after their travels.
In support of Delta’s broader sustainability commitments, the new headhouse features elements designed to meet CalGreen 2016 and LEED Silver certification.