Singapore Airlines offers free WiFi for all passengers

by James Wilkinson

Singapore Airlines customers will enjoy the most comprehensive free unlimited WiFi access in the airline industry from July 1, 2023, when the service is extended to all travellers in all cabin classes, including Premium Economy Class and Economy Class.

This enhanced WiFi offering will be available virtually across the entire aircraft fleet1 and almost the entire global SIA route network, according to Singapore Airlines’ Senior Vice President Customer Experience, Yeoh Phee Teik.

“In today’s increasingly hyper-connected world, high-speed in-flight WiFi connectivity is one of the most important requirements for our customers,” he said.

“Giving them access to free unlimited WiFi is yet another milestone in SIA’s continuous effort to offer an exceptional end-to-end travel experience.

“With this enhanced offering, our customers will be empowered to stay connected, entertained, and productive, even at 36,000 feet in the sky.”

To enjoy this service, customers must enter their KrisFlyer membership details at the point of booking through the Manage Booking online option, or at check-in.

Non-KrisFlyer members may also sign up for their free membership online or on board their flight via the SIA digital content portal on their personal mobile devices to enjoy the complimentary in-flight WiFi.

Suites, First Class, and Business Class customers, as well as PPS Club members will continue to enjoy access to free unlimited in-flight WiFi.

Since February 2023, KrisFlyer members travelling in Premium Economy Class and Economy Class have enjoyed complimentary three- and two-hour WiFi surf plans respectively.