Qantas adds premium lounge entry in Brisbane

by James Wilkinson

Qantas is set to introduce Premium Lounge Entry, a new airport departure experience for eligible Qantas customers departing from Brisbane Domestic Airport.

Opening in line with the new Qantas Business Lounge at Brisbane Domestic Airport in early March 2017, Premium Lounge Entry will offer eligible customers a dedicated check-in area, bag drop, security screening and escalator with direct access to the new Qantas Lounge Precinct.

The new facility will be located on Level 1 and open 7 days a week, one hour prior to the first Qantas departure. Customers utilising Qantas Valet will also receive a new valet experience with direct terminal access.

Qantas’ Head of Customer Experience, Philip Capps, said Brisbane would set a new benchmark for a premium airport departure experience across the Qantas domestic network.

“This is about streamlining the overall departure process for our top tier Frequent Flyers from the moment they arrive at the airport,” he said.

“Premium Lounge Entry will speed up the process for customers checking in both at the airport or on their mobile – allowing them to move through the terminal quickly and maximise their time relaxing or working in the lounge.

“The premium facility is part of Qantas’ multi-million dollar investment in the Brisbane Airport customer experience. We opened our brand new International Lounge this year and are excited to turn our focus to the refurbishment of our domestic lounges and departure experience,” Capps said.

The new domestic experience will be complete with the opening of a new Chairmans Lounge, new look Qantas Club and lounge precinct in the coming months.

Eligible customers include those travelling in Business, Qantas Club members, Gold, Platinum and Platinum One Frequent Flyers and oneworld Sapphire and Emerald Members.