Luxury travel: Malaysia Airlines to launch new private terminal transfer service in Kuala Lumpur

by James Wilkinson

Malaysia Airlines is set to introduce an exclusive private terminal transfer service at its hub in Kuala Lumpur.

The service will be available for Malaysia Airlines passengers to travel in premium comfort between the Main Terminal Building and the Satellite Building of Kuala Lumpur International Airport (KLIA) Terminal 1, in collaboration with BMW Group Malaysia through their dealer partner, Ingress Auto Sdn. Bhd.

Beginning 1 February 2024, Enrich Platinum, Business Suite, and Business Class passengers flying with Malaysia Airlines will get to experience a heightened level of luxury as they will be chauffeured in style with the all-electric BMW i7.

The 24-hour service offers a sustainable and premium travel option exclusively for Malaysia Airlines’ passengers, in addition to the Premium Bus transfer currently provided by the airport operator following the temporary suspension of the aerotrain service.

During this initial phase, a fleet of BMW i7 vehicles will be deployed to serve departing passengers, with the pick-up point located at Gate G1 of the Main Terminal Building.

The airline will also be deploying additional units to serve arriving passengers in the near future, following the completion of the arrival lounge at the airport’s Satellite Building.

Passengers can enjoy the assurance that the premium service is intricately tailored to ensure individualised experiences, eliminating any concerns about sharing rides.

This exclusive service guarantees dedicated transportation, with vehicles allocated for solo travellers, couples, and families up to four passengers per car; ensuring a smooth and comfortable journey as part of the end-to-end customer experience.

“With this exclusive service, we aim to enhance the travel experience for our top-tier customers, ensuring that they can enjoy premium comfort as part of their end-to-end journey with us,” said Ahmad Luqman Mohd Azmi, Chief Executive Officer of Airlines from Malaysia Aviation Group (MAG).

“As the only carrier offering this temporary personalised service to our passengers in light of the aerotrain’s temporary suspension at KLIA Terminal 1, it underscores our dedication to elevating our standards of service to ensure a premium travel experience, while also reinforcing our commitment to embedding sustainable practices with the selection of the all-electric BMW i7 series.

“We look forward to extending this service to our arriving passengers as part of our continuous efforts to ensure a fuss-free and enjoyable experience driven by our inimitable Malaysian Hospitality.”