Fiji Airways has been named winner of the award for the Best Airline Staff Service in Australia and the Pacific at the prestigious Skytrax World Airline Awards.

It is the second time passengers have chosen Fiji Airways for this top prize for the Best Airline Staff Service in Australia and the Pacific, after the airline previously won the award in 2019.

“It truly is an honour for our airline to be recognised for our commitment to service. I thank all the hard-working staff at Fiji Airways who made this award possible,” said Fiji Airways’ Managing Director and CEO, Andre Viljoen.

“We won this same award in 2019, and I am proud of the fact that we have not been complacent despite the challenging period that Fiji Airways and indeed the entire aviation industry has faced due to the pandemic.”

The Best Airline Staff Service Awards assess all frontline service contact points across both the airport and on-board environment, including check-in, lounges, service assistance, boarding and arrivals, as well as the full range of on-board cabin staff service.

“Fiji Airways is focused on major plans to enhance our products and service to continue evolving and offering the best to all our guests,” Viljoen said.

“We’ve seen a surge in bookings from Australians wanting to visit Fiji’s 333 islands, and we’re proud to be able to offer them a consistently award-winning service as demand continues to grow week on week.”

Fiji Airways was also awarded Most Improved Airline in Australia-Pacific, the 2nd Most Improved Airline Globally and was in the Top 20 for the World’s Best Airline Cabin Crew in 2022.