Corporate travel professionals have rated Delta number one in the annual Business Travel News Airline Survey for the 12th year in a row, citing the airline’s response to evolving customer needs as well as their unwavering commitment to consistently communicate with their travellers and business partners.

“We’ll never stop investing in our people, service, network, fleet and infrastructure to deliver the seamless travel experiences we know our customers expect and deserve,” said Delta’s EVP Global Sales and Distribution, Steve Sear.

“We’re humbled to be recognized once more with this esteemed honor. It goes without saying, but this recognition would not be possible without the loyalty and support of our incredible corporate customers and partners, and of course, our world-class Delta team.”

The annual Business Travel News survey asks corporate travel professionals to rank airlines on a variety of attributes, including customer service and the overall Sales relationship, distribution, network and products and services.

Sear said Delta led in nearly every category, increasing its overall score comparative to 2019.