Delta launches Global Cleanliness division

by James Wilkinson

Delta has establishing the airline’s first Global Cleanliness division – a new department within the Customer Experience organisation dedicated to innovating and evolving our already-high cleanliness standards.

In the three months since the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for Delta, and our industry.

Leading the organisation is Mike Medeiros, Vice President – Global Cleanliness, who said this latest move is a unique way for the global carrier to continue bringing laser focus to cleanliness efforts as part of the layers of protection the carrier is offering customers.

He said the cleanliness transformation that customers experience today it is the foundation upon which Delta’s future travel experience is being built for customers to enjoy.

“Nothing is more important than the health and safety of our colleagues and our customers,” he said. “I’m looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta.”

Delta Chief Customer Experience Officer, Bill Lentsch, added: “This team will bring the same focus and rigor to cleanliness that we’re known for in transforming customer expectations for on-time, completion and baggage performance – so that customers can feel confident when choosing to fly with us.”

Lentsch said the Global Cleanliness organisation will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitised experience across their facilities and aircraft for employees and customers, alike.