American expands Five Star Service offering

by James Wilkinson

American Airlines is expanding its exclusive Five Star Service to four new airports.

Starting this month, the premium experience will be available at Austin-Bergstrom International Airport (AUS) in Texas, Nashville International Airport (BNA) in Tennessee, Newark Liberty International Airport (EWR) in New Jersey and Atlanta’s Hartsfield-Jackson International Airport (ATL).

American Airlines Five Star Service is a personalized airport experience available to customers traveling in a premium cabin that enhances their departures, connections and arrivals in select markets. Customers purchasing the Five Star Service experience can take the worry out of travel with priority check-in, expedited security screening, access to the Admirals Club, an escort to their gate and other customizable experiences tailored to their interests.

The new markets were selected following an analysis of current Five Star customers and their travel patterns. By adding the premium service in these markets, American is able to provide a personalized end-to-end experience for more premium customers and enhance their journey in the growing and competitive business, tech and entertainment markets.

American Airlines’ Five Star Service offering is popular with Business Class passengers and (above) the airline has some of the best cabin crew in the world

“Continued adoption of our Five Star Service demonstrates the value our customers place on a streamlined travel experience,” said Janelle Anderson, American’s Vice President of Global Marketing.

“We know the onboard experience is just one part of our customers’ journey. Through continued investments in renovated Admirals Clubs, new Flagship Lounges and personalized on-the-ground experiences, we’re making strides to enhance the level of care we provide from curb to gate.”

With the announcement, Five Star Service is available at 16 domestic airports and four international airports. American also offers enhanced Five Star selections through partners Blade and The Private Suite in addition to Five Star Select, an elevated Five Star Service experience with access to the Flagship Lounge, Flagship First Dining and Cadillac transfer service between connecting flights.

Five Star Private Arrival and Departure service gives customers at Los Angeles International Airport (LAX) access to The Private Suite, which provides exclusive off-terminal entry and private security screening, while our Helicopter Transfer Powered by Blade offers a unique, effortless travel experience via helicopter to or from John F. Kennedy International Airport (JFK) and LAX.

American’s Airbus A321, which flies premium trans-continental services

American is investing more than $200 million in the premium travel experience with new Flagship Lounges and renovated Admirals Clubs, elevated onboard dining, an award-winning wine program, new aircraft with lie-flat, aisle access seats and expanded concierge services.

Across key markets, the airline has opened Flagship Lounges at JFK, LAX, Miami International Airport (MIA), Dallas Fort Worth International Airport (DFW) and Chicago O’Hare International Airport (ORD), providing customers traveling in Flagship First and Flagship Business with elevated food and beverage options and space to refresh, unwind or work before their flight.

Flagship First customers traveling through JFK, LAX, MIA and DFW also have access to Flagship First Dining, American’s high-end, sit-down, three-course dining experience.

A sixth Flagship Lounge is also planned to begin construction at Philadelphia International Airport (PHL) later this year.