Customers travelling in First or Business class onboard connected Cathay Pacific aircraft can now enjoy complimentary WiFi service on their flight, the latest enhancement the airline is making to the inflight customer experience.

Cathay Pacific has been providing complimentary WiFi services to First class customers since 2022 and following successful trials on selected flights, the airline has now extended complimentary WiFi to Business class customers on all connected aircraft.

The carrier will be further extending it to Cathay Diamond members travelling in all cabins in November this year.

“At Cathay Pacific, we are committed to investing in and further elevating the experience we provide for our customers,” said Cathay Pacific Chief Customer and Commercial Officer, Lavinia Lau.

“With complimentary WiFi now available to customers travelling in First and Business class, and coming soon to our Cathay Diamond members, they can stay connected in the air whether travelling for business or leisure,” she said.

Customers using Cathay Pacific’s complimentary WiFi service can enjoy the same experience as paid WiFi, enabling them to check emails, browse the internet, stream audio, use social media and messaging apps, and access cloud storage services and other professional applications.

Customers can connect with one device at a time and can switch between devices at any time during their flight.

Over 90% of Cathay Pacific’s fleet is already equipped with WiFi, including all long-haul aircraft and the airline plans to extend connectivity across its entire fleet by mid-2025.